FAQ

What are your delivery times?

After your order, you will receive a order confirmation. Also, a shipping confirmation email from us will be sent within 3 to 10 business days. Korto Structures cannot guarantee delivery times. 

  • If you do not receive a shipping confirmation email, please check your spam folder.
  • If you do not receive your order within 10 days of your shipping confirmation date, we will gladly review it for you.
  • Orders are not shipped or delivered on weekends or holidays.
  • Our shipping policy here

Please contact us at support@kortostructures.com.

What places do you ship to?

We only accept orders for delivery to Ontario, Quebec, Nova Scotia & New Brunswick, Canada. Due to the limited stock, we cannot offer our products to all destinations. If you would like to know more about our shipping policy, please contact us at support@kortostructures.com or at 1-800-53-KORTO.

If you are from other destination in Canada, you can order from our retailer or Home Depot.

All orders sent to identified remote areas generally take between 7 and 14 days to arrive depending on the destination.

Do you sell directly to the consumer?

We offer our products through selected banners & directly online on this website. They are available in over 100 retail and hardware stores in Quebec and Ontario. Visit the Find Us section to find our products and for more information.

Where can I find your products?

In Canada, through hardware stores such as Rona, BMR and Home Hardware. Visit the Find Us section to locate hardware stores that sell our products.

Do you offer metal pergola connectors for 6x6

Korto will offer the option of metal pergola connector for 6x6 in 2022. They will most likely be different from those already offered in 4x4 format.

What are the real dimensions of your 4x4 and your Pergolas?

The term 4x4 refers to the wooden post used in the structure of the pergola. This is a measurement in inches but is actually 3.5 "x3.5". It is well known that lumber is sold based on nominal sizes, and the actual size of the boards is smaller than the nominal size. The 4×4 size is based on the rough-cut size of the wood, before it is trimmed and planed to create a smooth surface. Lumber is also baked in an oven to reduce its moisture content, which also cause it to shrink slightly and reduces its weight.

It will fit with your posts (4x4 or 3.5x3.5) and it’s exactly what you need.

Regarding the total length of the structure including the connectors and wood posts, they are actually 8inch more in width and 4inch more in height. For example, a 10x12 Pergola will measure a total of 10ft 8in X 12ft 8in X 8ft 4in in height.

What is the difference between a raised garden bed, planter boxes and a traditional garden?

A raised garden bed and the planter boxes (or Garden box) are mainly differentiated by the legs on all corners of the box. Planter boxes are more accessible to people who have a hard time bending down. Both vary in size. Traditional gardening in the ground is ideal for school and community gardens, as it offers significant advantages. Gardening in the ground allows the use of tractors for initial soil preparation.

How to plant seeds in my garden box?

For gardening information about the vegetables you are about to sow, refer to our Gardening For Beginners: Our Grow Chart on the most cultivated vegetables. Tips such as; when to plant, when to harvest, soil depth criteria and good/bad companion plants...

What does MSRP stand for?

MSRP stands for Manufacturer's Suggested Retail Price. We sell our products at a certain price to our retailers and suggest a price to the end customer. However, our retailers have the flexibility to revise the suggested price up or down.

One or more parts are missing. What can I do?

We apologize for this inconvenience! Please complete the support form.

I'm looking for a Korto product and can't find it. What can I do?

If you can't find the item you are looking for, it may be because we don't have it in stock. We usually receive weekly deliveries of new stock. First of all, try to find it online via our resellers and on our website directly. You can also write to us via the Contact section to order an item you can't find or that is no longer available.

How to return my products?

If 30 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange. To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Please see our return policy for how to initiate the return and more details.